Cloud Technical Service Program
Digitize your technical service processes, increase customer satisfaction.
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Manage Your Business Securely and Quickly
Online Technical Service Program Features
Bilsoft Online Technical Service Program allows you to manage all your service records, customer transactions and operational processes securely and quickly from anywhere. With its powerful features, you can easily control service processes, inventory tracking, invoice transactions and many more operations.
Service Record and Delivery Form Printing
- You can create 'Request Form' and 'Delivery Form' for opened service records.
Category-Based Device Tracking
- You can track devices such as phones, cameras, tablets by category.
Bulk SMS Sending
- You can automatically send e-mail or SMS to your customer about the device in service.
Control of Uncompleted Devices
- You can check the remaining days until the delivery date.
Barcode Label Printing
- You can print barcode labels containing customer information and registration number.
Detailed Query Report
- You can get status, customer, sales, personnel and warranty reports.
Control of External Services
- You can instantly control external service operations such as installation, introduction and commissioning from your phone.
User Definition
- By defining personnel and special login information for each personnel, you can ensure that all personnel are informed about the status of the devices.
Operational Information Entry Screen
- You can track the transaction status and transaction information of the personnel who contacted the customer, who did it and when.
Flexible Job Status Definition
- By defining the transaction status, you can automatically send e-mail and SMS with the selected status.
Stock Module
- You can track your stock entries, exits and sales, and automatically deduct from stock in your Bilsoft accounting program.
Website Query Module (Optional)
- Your customers can query the latest status of their devices via the website.
Convert Technical Service Record to Invoice
- You can convert service records to invoices and process them in Bilsoft accounting.
Image Gallery
- You can add images to the service record and view them in the gallery. You can open the added images with your own photo viewer.
Customer Module
- You can define customers and track their transactions, and automatically add service records to Bilsoft accounting by converting them to invoices.
Automotive Sector Module
- You can create vehicle records, process them on customers and list service records.
Periodic Maintenance
- You can create records according to the maintenance date and see the rows of records whose date has come in red.
Advantages of the Online Technical Service Program That Make Your Work Easier!
With Bilsoft Online Technical Service Program, you can manage your service processes quickly, securely and efficiently.
Easy Use & Fast Transaction
Free 14-Day Trial Period
Advanced Reporting and Tracking
Flexible and CustomizableLegal ComplianceOnline Technical Service Program User Reviews
Mustafa Y.
Beyaz Eşya Teknik Servisi
Günlük onlarca servis kaydı alıyoruz ve eskiden her şeyi defterle takip ediyorduk. Bilsoft'un online teknik servis programı sayesinde artık müşteri kaydından, servis durumuna, parça değişimine kadar her şey dijital. Hangi teknisyenin nerede olduğu bile sistemden takip edilebiliyor. Gerçekten büyük kolaylık!
Buğra K.
Cep Telefonu ve Tablet Tamir Atölyesi
Kayıt oluştururken imei, cihaz modeli, yapılan işlem gibi detayları tek ekrandan giriyoruz. Müşterilere otomatik SMS ile bilgilendirme gitmesi bizi çok profesyonel gösteriyor. Servis geçmişi de kayıtlı kaldığı için tekrar gelen müşteriye kolayca hizmet verebiliyoruz.
Serkan A.
IT Destek ve Bakım Hizmetleri Firması
Kurumsal müşterilere yerinde bakım hizmeti veriyoruz. Bilsoft'un servis yazılımı ile çağrı kaydı oluşturma, teknisyen atama ve işlem sonrası raporlama süreci çok hızlı ilerliyor. Ayrıca sistem bulut tabanlı olduğu için saha ekibimiz de mobil cihazlarından süreci yönetebiliyor.
Flexible Prices Suitable for Your Business
Easily find the plan that suits your needs
Cloud Technical Service
Digitize your technical service processes, increase customer satisfaction.
Service Record and Delivery Form PrintingCategory-Based Device TrackingTitled SMS SendingControl of Incomplete DevicesBarcode Label PrintingDetailed Query ReportExternal Services ControlUser DefinitionOperational Information Entry ScreenFlexible Work Status DefinitionStock ModuleWebsite Query Module (Optional)Convert Technical Service Record to InvoiceImage GalleryCustomer ModuleAutomotive Sector ModulePeriodic MaintenanceCloud Technical Service
Digitize your technical service processes, increase customer satisfaction.
Service Record and Delivery Form PrintingCategory-Based Device TrackingTitled SMS SendingControl of Incomplete DevicesBarcode Label PrintingDetailed Query ReportExternal Services ControlUser DefinitionOperational Information Entry ScreenFlexible Work Status DefinitionStock ModuleWebsite Query Module (Optional)Convert Technical Service Record to InvoiceImage GalleryCustomer ModuleAutomotive Sector ModulePeriodic MaintenanceFrequently Asked Questions
Learn more about our frequently asked questions list and contact our Customer Support if you have anything to ask.
Bilsoft Online Technical Service Program works in full integration with Bilsoft Accounting Program. This integration allows you to view stock and current account information in your accounting program seamlessly in the technical service module.
You can create a detailed product acceptance form and service receipt for each service record. These forms include product information, customer requests, fault descriptions and transaction details.
You can send information to customers about the service status via SMS or e-mail through the system. With the Online Tracking system, your users can instantly track the status of the product.
A responsible personnel can be assigned for each service operation. Thus, transaction tracking becomes easier and personnel performance can be monitored.
The program is suitable for all sectors providing technical service such as electronics, white goods, computers, mobile phones, security systems, medical devices. Thanks to its modular structure, it can be adapted according to needs.
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