Bilsoft Support Package: Secure System, Uninterrupted Service, Fast Solution!

With our expert staff and 20 years of experience, we provide you with fast, reliable and solution-oriented support service. We provide professional support at every stage, from first use to practical problems you encounter, from data backup to fixing transaction errors. We are by your side every moment you face a technical problem; we work to ensure your business processes continue uninterrupted.

Uninterrupted Access
Uninterrupted Access
Uninterrupted service until 23:00 on weekdays and 22:00 on weekends, including official holidays.
Expert Team
Expert Team
You get support from an experienced team to solve your problems quickly.
Priority Service
Priority Service
VIP users receive support in priority order compared to other service levels.
Flexible Working Hours
Flexible Working Hours
Provides great convenience for businesses that need support over a wide time range.
Smooth Business Processes
Smooth Business Processes
Helps you create more efficient business processes by minimizing business interruptions.
Fast and Effective Solution
Fast and Effective Solution
You are helped to take quick action in your business processes by providing solutions in a short time.

Bilsoft Support Package is a comprehensive service developed for all users who value business continuity and customer satisfaction. With our support packages configured for different needs, you can safely communicate your technical problems and requests; you can get fast, reliable and solution-oriented support from our experienced team. Whether you need basic usage support or are looking for a more comprehensive support process, thanks to Bilsoft Support Package, you can increase your efficiency without interruption in your business processes.

Support Packages

Choose the support package that suits your needs, let your business continue without interruption.

Standard Technical Support

Technical support by appointment, via remote connection. Free for Bilsoft Online (1 Year), Desktop Plus (6 Months), Desktop ECO (3 Months) users.

₺2.500/ 3 Months
Weekdays 23:00 - Weekends 16:30
₺4.000 / 6 Months
₺5.500 / 12 Months
Updating new versions by our expert team
Remote intervention in any programmatic technical error
Support until 23:00 on weekdays - 16:30 on weekends
Recovery of possible data in case of database error (Power outage, etc.)
Password setting in case of forgotten user login password
Phone support on program information and technical issues
Program reinstallation procedures
Rights in the support package are included in the support period and are not carried over to the next period upon contract termination
Only authorized personnel determined by the company can benefit from the operations within the scope of support
VIP

VIP Technical Support

Priority and direct support with dedicated personnel. Free for Desktop Mega (12 Months), Online (3 Years) users.

₺3.500/ 3 Months
Weekdays 23:00 - Weekends 22:00
₺5.500 / 6 Months
₺8.000 / 12 Months
Priority service with your dedicated technical support personnel
Direct connection to Technical Support with special dialing from switchboard system
Continuous special support until 23:00 on weekdays - 22:00 on weekends
Your transactions are under extra guarantee thanks to the improved system
Updating new versions
Immediate remote intervention in any programmatic technical error
Recovery of possible data in case of database error (Power outage, etc.)
Password setting in case of forgotten user login password
Phone support on program information and technical issues
Program reinstallation procedures
Rights in the support package are included in the support period and are not carried over to the next period upon contract termination
Only authorized personnel determined by the company can benefit from the operations within the scope of support