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Support Packages
Choose the support package that suits your needs, let your business continue without interruption.
Standard Technical Support
Technical support by appointment, via remote connection. Free for Bilsoft Online (1 Year), Desktop Plus (6 Months), Desktop ECO (3 Months) users.
₺3.500/ 3 Months
Weekdays 09:00-23:00 - Weekends 09:00-16:30
₺5.500 / 6 Months
₺7.750 / 12 Months
Updating new versions by our expert teamRemote intervention in any programmatic technical errorSupport until 23:00 on weekdays - 16:30 on weekendsRecovery of possible data in case of database error (Power outage, etc.)Password setting in case of forgotten user login passwordPhone support on program information and technical issuesProgram reinstallation proceduresRights in the support package are included in the support period and are not carried over to the next period upon contract terminationOnly authorized personnel determined by the company can benefit from the operations within the scope of supportVIP
VIP Technical Support
Priority and direct support with dedicated personnel. Free for Desktop Mega (12 Months), Online (3 Years) users.
₺5.000/ 3 Months
Weekdays 09:00-23:00 - Weekends 09:00-22:00
₺7.750 / 6 Months
₺11.250 / 12 Months
Recovery of possible data in case of database error (Power outage, etc.)Password setting in case of forgotten user login passwordPhone support on program information and technical issuesProgram reinstallation proceduresRights in the support package are included in the support period and are not carried over to the next period upon contract terminationOnly authorized personnel determined by the company can benefit from the operations within the scope of supportExtra in This Package
Priority service with your dedicated technical support personnelDirect connection to Technical Support with special dialing from switchboard systemContinuous special support until 23:00 on weekdays - 22:00 on weekendsYour transactions are under extra guarantee thanks to the improved systemUpdating new versionsImmediate remote intervention in any programmatic technical errorStandard Technical Support
Technical support by appointment, via remote connection. Free for Bilsoft Online (1 Year), Desktop Plus (6 Months), Desktop ECO (3 Months) users.
₺3.500/ 3 Months
Weekdays 09:00-23:00 - Weekends 09:00-16:30
₺5.500 / 6 Months
₺7.750 / 12 Months
Updating new versions by our expert teamRemote intervention in any programmatic technical errorSupport until 23:00 on weekdays - 16:30 on weekendsRecovery of possible data in case of database error (Power outage, etc.)Password setting in case of forgotten user login passwordPhone support on program information and technical issuesProgram reinstallation proceduresRights in the support package are included in the support period and are not carried over to the next period upon contract terminationOnly authorized personnel determined by the company can benefit from the operations within the scope of supportVIP
VIP Technical Support
Priority and direct support with dedicated personnel. Free for Desktop Mega (12 Months), Online (3 Years) users.
₺5.000/ 3 Months
Weekdays 09:00-23:00 - Weekends 09:00-22:00
₺7.750 / 6 Months
₺11.250 / 12 Months
Recovery of possible data in case of database error (Power outage, etc.)Password setting in case of forgotten user login passwordPhone support on program information and technical issuesProgram reinstallation proceduresRights in the support package are included in the support period and are not carried over to the next period upon contract terminationOnly authorized personnel determined by the company can benefit from the operations within the scope of supportExtra in This Package
Priority service with your dedicated technical support personnelDirect connection to Technical Support with special dialing from switchboard systemContinuous special support until 23:00 on weekdays - 22:00 on weekendsYour transactions are under extra guarantee thanks to the improved systemUpdating new versionsImmediate remote intervention in any programmatic technical error